FAQ


Shipping: 
* All order will be shipped via Registered Airmail with tracking number to your Paypal address provided, unless otherwise noted.

* Order items will be shipped 1-5 business days from the payment clearing date.

* Custom orders might take a few more days to prepare.

* Shipment from Israel takes up to 21 days within Europe and 35 days overseas. Please note that occasionally delivery may take a few more days and it depends on post office services only.

* If you want faster shipping with an additional cost contact us at simsiters@gmail.com. Upgrade available upon request only. 

* Shipping and customs fees will be paid by the buyer.

* Shipping to a third party is possible if you wish your item to be a gift. Please let us know and provide the address.
* Unfortunately, we can not offer shipping to Iran, Algeria, Bahrain, Kuwait, Lebanon, United Arab Emirates, Sudan, Saudi Arabia, Iraq, Pakistan, Qatar,
Yemen, Libya, North Korea, Syria and Venezuela. We are always working on creative solutions to get our products to you.
Payment: 
* We accept payments through Paypal. You do not need to sign up to use their service, and can pay directly through their site by credit card.
* Israeli customers can pay directly to us by phone.
Returns and refunds:
* Customer service is very important to us, you are important to us!
If, for any reason, the item you bought does not meet your expectations, let us know. We will work with you to make it right!
* You may return unused and in the same condition item you purchase for a refund or exchange within 14 days of the receipt of your product.
* Refunds will be issued less shipping charges and 5% of the price (according to the law in Israel).
* We will make the refund after we get the item back in new and unused condition.
* Please note that custom orders are not refunded.
* Please note that sales items cannot be refunded.
Custom orders: 
* We are always happy to get custom orders, do not hesitate to contact us
Wholesales:
* We are always looking for wholesale opportunities, so if you are interested in carrying our designs in your shop, contact me at simsiters@gmail.com, and we will get back to you as soon as possible!